Returns

We hope you found what you were looking for. If that's not the case, we gladly accept returns within 30 days of purchase date. 

Halston will accept returns* for orders meeting the below conditions that are requested within 14 days of purchase date for a refund. Refunds requested between 15-30 days will be accepted, but the refund will be processed as store credit as a courtesy. Returns received after 30 days will not be accepted. Please note that you must return your item within 2 business days of generating the return label. All returns are subjected to a $12 restocking fee which is deducted from the amount of the return. Please note that pre-order items do not have their return time start until date shipped instead of date ordered to account for any delays in receiving the style.

Refunds will be provided for the value of your item and tax. Halston does not refund original or return shipping costs.

  • Halston must be able to verify proof of purchase.
  • Delivery dates are defined from FedEx records, and cannot be disputed.
  • Returns received after 30 days from purchase date will not be accepted.
  • Products purchased online cannot be returned to a distributor. 
  • Products purchase from a distributor cannot be returned online. See distributor policy. 

 *Any item marked as Final Sale is not eligible for return or exchange.

This policy outlines the returns terms and conditions when purchasing with Halston Heritage online, and is applicable to all customers placing an order on www.halston.com. This policy is applicable to Halston’s online customers only, and does not extend to customers purchasing from a Halston retail store or distributor. Items purchased from a Halston distributor are bound under that retailer's policy. Halston online cannot be held accountable, or provide accommodation for purchases made outside of www.halston.com. For further information or clarification, please email halstonsupport@halston.com.

 

DISTRIBUTOR POLICY

Halston products purchased from a distributor such as Bloomingdales, Neiman Marcus or Net-A-Porter are subject to that distributor's purchased and returns policy. Halston cannot be accountable for orders or purchases made at a distributor; with the exception of genuine product faults, as assessed by our Customer Service Team.

 

CONDITION OF PRODUCT

To be eligible for a return, the garment must meet the below quality conditions:

  • Unworn
  • Unwashed
  • All tags attached
  • All accessories included
  • Unscented (no perfume or other scents)
  • No human, animal or other hair
  • No rips or tears
  • No other signs of being worn
  • All original packing and hangers included

 

GIFT EXCHANGES & RETURNS

Products purchased as a gift at www.halston.com are bound by this policy, and must satisfy policy requirements for returns, exchanges or refunds.

 

NEW MARKDOWNS AND LAST CHANCE CLEARANCE ITEMS

Sale items are found under the “New Markdowns” & "Last Chance Clearance" section of the website, and are deemed final sale. This is communicated on the product information page underneath the add to cart button. These items cannot be returned, exchanged or credited. Final sale products will be returned back to customer.

 

INITIATING A RETURN

To initiate a domestic return go to returns.halston.com, enter your order information. 

Please contact customer service on the above details should you require further assistance.

 

CREDITS

Credits redeemable at www.halston.com will be provided for returns sent back within 30 days from purchase date. These credits do not expire; however, they must be treated as cash. Halston is not accountable for lost/misplaced credits.

 

FAULTY/ DAMAGED

Halston takes extreme pride and care in the quality of our product. Should you receive a product that does not meet expectations, please contact customer service on the details provided above.

 

RETURNS COST

All returns incur a $12 processing fee. Refunds will be provided for the value of your item and tax, minus the processing fee. Halston does not refund original or return shipping costs.

 

INTERNATIONAL RETURNS

For international orders, customers must cover the cost of return shipping and are responsible for all duties, taxes or brokerage fees associated with the orders. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we issue you a refund. 

To request a return of an international order, please send an email to halstonsupport@halston.com with your order number, items you would like to return and the reason you are returning them.

 

Returns/ Refund Processing Timeframes

Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process.

You will be notified via email once your return has been completed. 

 

RETURN TRACKING

Upon printing the return label from www.halston.com/orders, you will receive a tracking number found on the return shipping label. At the time, Halston does not offer return tracking, so we recommend you note this for your reference.